Shipping & Returns
We offer free shipping to Italy on original purchases. Deliveries are fulfilled by TNT. Our shipping rates are charged at a flat rate depending on country.
• TNT FREE SHIPPING 1-5 days: Free Shipping in Italy
• TNT STANDARD 2-7 days: €15 Shipping in Europe
• TNT EXPRESS 5-9 days: €25 Shipping in the rest of the world
If you are outside the European Community you may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; MARIOS has no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from MARIOS you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. Most orders received before 1.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 1.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday. If you wish to return a purchase please notify us at email@example.com. Please note that all sales of Sale items (those displaying a reduced price) are final. We are happy to offer a credit note or exchange only against Sale purchases and the conditions set out below will not apply. If you are unhappy with our products in any way, they can be returned or exchanged provided they are in saleable condition.
RETURNS AND EXCHANGE POLICY
If you wish to return your item and receive a full refund, the item in question needs to be posted/couriered back to us within 14 days of being received by you. Subject to stock availability, we can exchange items that are returned to us within 14 days of being received by you.
Please scroll down and advise us using the following RETURN FORMULA if you wish to a refund or exchange.
Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately. Returned items that have been subject to a free shipping and are being returned exclusively for a monetary refund, and not for an exchange of item or credit note, will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you: we at MARIOS take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed satisfactory subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you and you must contact us within 7 days of receipt. In case we cannot offer you a replacement of a faulty item, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.
Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. MARIOS credit notes are valid for 2 months from the date of issue and can be redeemed on the MARIOS web store. If you want to purchase from the site with your Credit Note please contact us at email@example.com before making your purchase. Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EC). We will only accept returns provided that the goods in question are returned by you and received by us in the same condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging, shoes returned without their original boxes cannot be accepted. Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.